Help & Support

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Why Are My Messages Being Blocked Or Not Read?

We will impose a block if you send to many of the same or over a hundred messages.

If you send web urls, email addresses or other commercial content in your first message to someone it will also be blocked. Other website names will also be blocked in a message as well.

You may not recieve a reply because of match the other user's messaging restrictions found at the bottom of their, and your, profile. These can be changed in Mail Settings. In addition, a user that you cannot contact may have specified no contact with other users that have associated with 'intimate encounter' users.

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Login Page Keeps Appearing

Why Do I Have To Login Numerous Times When I'm Already Logged In?
In order to prevent the login page from appearing over and over again you need to activate your cookies. You can do this by clicking on Tools on your browser, then Internet Options, then Enable Cookies or set the security setting to anything but High.

For more details please see our dedicated cookies page here !

Email your username and password to yourself

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Unblocking Cookies

Do you keep getting kicked out of the member's area? Do you keep getting login errors? Then it sounds like you have your cookies settings set to the wrong setting.

To change your settings just following the simple settings below:

Internet Explorer Internet Explorer users:

1. Select TOOLS in your browser menu option:

Browser Image

2. Select the bottom option INTERNET OPTIONS

3. A window will pop up with Tabs along the top. Choose the PRIVACY tab:

Browser Image

4. Use the slider to slide the security setting to MEDIUM:

Browser Slider

5. Click OK

You should now be able to use the website without being kickout or getting login errors.

Firefox Explorer Firefox users:

1. Select TOOLS in your browser menu option:

Firefox Explorer

2. Select the bottom option OPTIONS

3. A window will pop up with Tabs along the top. Choose the PRIVACY tab:

Firefox Explorer

4. Make sure the COOKIES tickbox is ticked:

Firefox Explorer

5. Click OK

You should now be able to use the website without being kickout or getting login errors.


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Cannot Login / Missing Profile

Why Can't I Login?

1. You've forgotten your password and you are entering it wrong. Click HERE to retrieve your password. or
2. You've been deleted from due to one or more of the following:
a. Email addresses, website addresses, or phone numbers were included in your profile.
b. Not enough information in your profile description.
c. Indecent content, nude images, or harassment of other users.
d. We immediately delete escorts, scammers, spammers, anyone trying to sell something on, and anyone trying to direct members to other websites.
If your profile did not contain any of the above please accept our apologies as our system wrongly identified you, and you’ll have to create a new profile.

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I Cannot Find My Profile In The Search

Your profile is likely working fine. You cannot find your own profile if you're logged in as yourself.

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Change Password

Login to and click on ‘Edit Profile’ at the top of the screen. Next, goto My Login Details: and you’ll be able to change your password.

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Change Country Or Email Address or alias

Login to and goto the help tab now just send a message to our help team who will amend your details for you within 24 hours usually.

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Missing Messages

1. If you see a blank user name in your account or inbox that means the user has deleted themselves.
2. If the user has completely vanished along with all messages that means they were deleted by the system.
3. Cut and paste emails are blocked.
4. You may only contact 30-50 new people per day (females only)
5. The message may be over a month old, therefore our system may have removed it.

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I Want My Username To Disappear From Once I Logout

If you want your username and password to disappear after you logout you need to delete your cookies. Simply go to Tools, Internet Options, and the delete your cookies. You can also delete your temporary files.

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Deleted Profiles

If you go through the process of deleting your profile it is gone for good. We cannot restore your profile. If your account was deleted and you have been banished by the computer that means you broke some rules. The most common reasons for being deleted are:
1. Like every other major site we block users from Africa, Romania, Turkey, India, Russia etc.
2. You must be 18+
3. You uploaded bad images that break our terms and conditions,
4. A lot of users reported that you were rude/abusive.
5. Soliciting people for any reason or sending spam.
6. 1 profile per person, no fake profiles, no harassing etc
7. You didn't complete the sign up process and our system removed your profile.

Britishsexcontacts is the only major site that regularly removes users we believe are not fit to use our service. About .5% of users are deleted for being repeatedly rude, mean, harassing or insulting to other users.

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Delete / Hide Profile

How Do I Delete My Profile?
Please email support thru our help tab or click here.

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Deleting Old Messages

You can delete messages by clicking on the X beside the message.

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Edit Your Profile

How Do I Edit My Profile?
Login to, and then click on ‘my Profile’ on the top left of the screen. Here you can edit your profile and password.

To edit any other profile settings including

username, and email address Please email support thru our help tab or click here.

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I Do Not Want Any More Email Notifications

You can stop message notifications (sent out when you get a message) Please email support thru our help tab or click here.

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About Your HOTLIST

You can find your favorites/friends list by clicking on HOTLIST near the top of the page.

To add someone to your HOTLIST list click on the profile of the user, and then click on ADD TO HOTLIST on the top right hand side of the page.

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Looking for

You can select what kind of sexy contact you want to search for by changing what you are searching for by clicking on the looking for drop down and selecting the type of members you want to find

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Forgot My Password

If you forgot your password you can have it emailed to you. Simply enter your email address HERE. If you do not get your password your profile may no longer be on or your email settings may be blocking our support messages please check your settings.

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Add / Change / Delete Images

How do I submit a picture?

Login to, and go to the My Profile tab (the option of having it appear on your profile publicly or privately –select the first link for public and the second further down for private photos) click on ‘Click this link to upload your photo now."Click here to upload PUBLIC photo’ beneath the profile image. Click the ‘Browse’ button in order to find your image on your disk/computer. Once you’ve selected the image you have.

Next, click on ‘Upload New Image’ and the process is done. If the image is approved it will appear on your profile within 24 hours. If you don't have a picture on your computer and don't have a digital camera. If your images are fine, you may have attempted to upload when our server was too busy. Please try uploading your images again at different times of the day if it still doesn't work please contact us.

Uploading Problems:

If you get an error that says you need to login again, click logout, login once more, and go to the images page. Try uploading your image again. If the image is uploaded and then deleted, it means it didn't meet our requirements. Images are uploaded instantly, if your image is too big it won't upload.

What are the guidelines for a profile picture?

Images must be in JPG, BMP, or GIF format. Images must NOT contain any offensive material. Images must NOT contain cartoons or celebrities or any. You can upload a maximum of 2 images. If images are too large, they will not upload properly.

How do I delete an image?

To delete an image click on 'Delete Image' beneath your photo.

How do I attach private/hidden pictures to my messages?
Once you’ve written your mail message you’ll see your photos displayed next to your message. Simply check the boxes beside the photos you’d like to send and your message will contain the image you’ve selected.

You may also have Problems uploading your Image if ...

    1. Your Image is much larger than 2000 Pixels on any Side.
      Use the "Crop" or "Resize" Function of your Picture Editor.
    2. Your compressed Image exceeds 5.
      Use the "Crop" or "Resize" Function of your Picture Editor.
    3. Most common error is that you are trying to upload a Word Document or a Text file thinking it is an image. Make sure you are uploading an image file (GIF or JPG)
    4. Your Image already contains Compression Errors or is corrupt.
      Convert your Image to the JPEG/JPG Format before uploading it.
    5. Your Image contains a Non-Standard Compression Algorithm such as the AOL Proprietary Compression Algorithm
      Convert your Image to the JPEG/JPG Format before uploading it.
    6. If after 5 minutes your image has not been uploaded the upload process will stop.
      Convert your Image to the JPEG/JPG Format before uploading it.
    7. Your uploaded BMP & JPG Images are 8 Bits or less, and not in the RGB Color Model.
      Convert your Image to the JPEG/JPG Format before uploading it.
    8. You have re-named another Image Format, such as TIF, PSD, PNG, etc. to any of the accepted BSC Extensions
    of JPG, BMP or GIF, hoping it would somehow upload.
      Convert your Image to the JPEG/JPG Format before uploading it.

More about images:

The largest size a pic on your Profile can be displayed at in your Browser is 250 Pixels wide by 250 Pixels high.

You can always upload any other images sized any which yay under 1,200 DPI, but your profile display will not be maximized.

If only a Portion or Section of your Pic shows after Image upload, then reduce the Size of your Image and re-upload again.

If the Background of your Image is "White", and has only uploaded partially, add a 10-20 Pixel black Border around it before trying to upload it again. You can also now upload very narrow or wide Pics, but the Thumbnail Images will be rendered 'Proportionally Distorted'.


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Each user can send as many winks as they like,winks are charged at the same rate as messages i.e 1 credit

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Spammers & Scammers

How Do I Know If Someone Is A Scammer? works hard to make sure scammers are deleted from the database. If anyone asks for money,your email or phone number especially after 1 or 2 messages it is likely a scam. There are numerous incidents on all types of dating sites where someone asks for money, gets the money from another user, and then disappears. Don’t be fooled by such scams, and if in doubt just email our support team so you can be sure of the legitimacy of a person before you send any money or meet etc we advise that you do not send any money to people through our system as we cannot be held responsible for any money lost.

What Should I Do If I Suspect Someone Is A Scammer / Spammer?

Please contact us immediately if you feel you've come across a scam artist or a spammer. You can click on the Help button to send us a message or click here.

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Problems with site from a mobile phone

Please try the mobile version of our site located at

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Username Search

To look up a member by username go to SEARCH and then USER SEARCH. It's better to put part of the name rather than the whole name.

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Help Form

If you are still having problems complete the form below and one of our support team will be in contact. If you have an questions or queries or need technical assistance please complete the form below and a representative will contact:

Help & Support Form:
Your Alias:
Your Email Address:
This is the email address you used when you joined
Type of Query:
  You must choose a query type in order for our team to assist you.
Please explain the problems you are having:
  Please give as much information as possible so that our team can diagnose the problem.
Please type code on the left